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• Naye Trendz • Care & Transparency

Return & Replacement Policy

At Naye Trendz, we carefully check every product before dispatch. Because our products are handcrafted and textile-based, we want to make the receiving and unboxing process clear and transparent for every customer.

/ Important Return Condition

Defective or Damaged Products Only

Returns or replacements are accepted ONLY if the product received is defective or damaged upon delivery.

— Verification Process

Unboxing Video & Eligibility

Mandatory Unboxing Video

Eligibility Checklist

A continuous, clear video of the package being opened must be recorded at the time of delivery/unboxing. The video should begin before the package is opened and clearly show the package, shipping label, and the product as it is removed.

A return or replacement request may be considered when the product is received defective or damaged, the defect is clearly visible in the video, the video is continuous showing package labels, and all evidence is submitted promptly.

Claims for defective or damaged products can only be considered when a proper unboxing video is available as evidence.

+ Action Plan

What to Do If There Is a Problem

Non-Returnable Conditions

Products cannot be returned simply because of a change of mind, personal preference, colour preference, fit preference, or other reasons unrelated to a verified defect or damage.

1. Do not discard the packaging or product. 2. Keep the product in the exact condition received. 3. Contact Naye Trendz as soon as possible with your order details. 4. Share the complete unboxing video showing the package opening and defect. 5. Our team will review the evidence and guide you through resolution.

Contact Support Channel
Review & Resolution

Need Help With Your Order?

Customer Assistance

Every return or replacement request is reviewed individually based on product condition and submitted video evidence. If verified, Naye Trendz will communicate the applicable next steps directly.

For return-related assistance, reach out via our designated customer support and WhatsApp channels listed on our store.

Note: Refunds, replacements, or pickup timelines are only final when specifically confirmed by Naye Trendz support.