Return & Replacement Policy

At NayeTrendz, we carefully check every product before dispatch. Because our products are handcrafted and textile-based, we want to make the receiving and unboxing process clear and transparent for every customer.

Defective or Damaged Products Only

Returns or replacements are accepted ONLY if the product received is defective or damaged upon delivery.

Subtle variations in colour and print are not flaws, but signatures of authentic handloom craft, reflecting the human touch in every motif.

Return Conditions

Mandatory Unboxing Video

Eligibility Checklist

A continuous, clear video of the package being opened must be recorded at the time of delivery/unboxing. The video should begin before the package is opened and clearly show the package, shipping label, and the product as it is removed. Claims for defective or damaged products can only be considered when a proper unboxing video is available as evidence.

A return or replacement request may be considered when the product is received defective or damaged, the defect is clearly visible in the video, the video is continuous showing package labels, and all evidence is submitted promptly.

Non-Returnable Conditions

Products cannot be returned simply because of a change of mind, personal preference, colour preference, fit preference, or other reasons unrelated to a verified defect or damage.

What to Do If There Is a Problem?

1. Do not discard the packaging or product.
2. Keep the product in the exact condition received.
3. Contact NayeTrendz as soon as possible with your order details.
4. Share the complete unboxing video showing the package opening and defect.
5. Our team will review the evidence and guide you through resolution.

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